Refund policy

Our 14-Day Return Policy

Our return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it:

• Unused and unworn

• With all original tags attached

• In its original packaging

Additionally, you will need to provide a receipt or proof of purchase.

To initiate a return, please contact us at info@biebiofficial.com. Returns should be sent to the following address:

B&B PELLETTERIE

Via Gattinella, 21

50013 Campi Bisenzio (FI)

Tel. 055.0981639

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

For any questions regarding returns, feel free to contact us at info@biebiofficial.com at any time.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if:

• Your item is defective or damaged

• You received the wrong item

This will allow us to evaluate the issue and resolve it as quickly as possible.

Exchanges

The fastest way to ensure you get the item you want is to return the original item and, once the return is accepted, place a new order separately.

14-Day Cooling-Off Period for the European Unio

In accordance with EU regulations, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need to provide a justification.

As with our standard return policy, the item must be:

• In the same condition as received

• Unused and unworn

• With all original tags attached

• In its original packaging

You will also need to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

• If approved, the refund will be processed automatically to your original payment method within 10 business days.

• Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@biebiofficial.com.